Refund policy

At Marhaba, we aim to provide a safe and transparent shopping experience for both customers and vendors. This policy explains all terms related to returns, exchanges, refunds, and warranties in accordance with Egyptian law.

1. Platform Nature

Marhaba operates as an online Marketplace, allowing third-party vendors to sell their products.
Return and warranty policies may vary depending on the vendor and product type.
Marhaba ensures supervision and minimum quality standards across the platform.

2. Product Availability & Delivery

All listed products are available and ready for delivery within the Arab Republic of Egypt.
Delivery times may vary depending on customer location and product type.
Vendors or Marhaba are responsible for delivering products as described.

3. Warranty & After-Sales Service

A) Electronics with Authorized Agent Warranty

Covered by the official authorized agent warranty.
Marhaba’s responsibility ends once the product is delivered sealed, new, and in good condition.
After-sales service and maintenance are handled directly by the authorized agent.

B) Electronics with Marhaba or Vendor Warranty

Responsibility remains with Marhaba or the vendor throughout the warranty period.
Warranty covers manufacturing defects only.
Does not cover misuse, breakage, or physical damage.

4. Return & Exchange Policy

Customers may request a return or exchange in the following cases:

Manufacturing defects.
Product received damaged.
Product not matching the description or images.

Products are inspected and a technical report is issued within a few business days before final approval.

5. Return Conditions

To be eligible for return or exchange:

Product must be in its original condition.
Product must be unused and unopened.
Original packaging and all accessories must be included.
Proof of purchase (invoice/order number) is required.

6. Non-Returnable Items

Returns or exchanges will not be accepted in the following cases:

Opened or used products.
Damage caused by misuse.
Missing original packaging or accessories.
Products purchased during clearance or special offers (if applicable).
Products marked as non-returnable on the product page.

7. Refunds

Approved refunds are processed within 5–14 business days.
Refunds are issued using the original payment method.
Shipping fees may be deducted if the return reason is not a manufacturing defect.

8. Customer Responsibilities

Inspect the product upon delivery.
Report any issue within the allowed return period.
Keep the product in original condition until the return process is completed.

9. Customer Support

Customers may contact our support team for:
- Product inquiries.
- Usage instructions.
- Warranty or order status.

10. Legal Responsibility

Marhaba is a legally registered Egyptian company with a valid commercial registry and tax card.
All transactions are governed by Egyptian law.
All product images and descriptions accurately represent the actual products.